Return/ Exchange

All our products are made-to-order. We do not hold inventory or stock.

If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to support@metalpigeon.com

ORDER CHANGE OR CANCELLATION

We only allow order modification within 24 hours since the payment.
Please contact us via our email: support@metalpigeon.com to make any changes.

If something that you have purchased and received is of wrong sizes or wrong product, you can return for a full refund or exchange.

RETURNS

If for any reason you are not fully satisfied with your order, we gladly offer 30 days return policy starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to return:

  • Provide us with your proof of purchase
    • Item must be in original condition (including packaging)
    • Using Gift cards are not eligible for a refund or exchange
    • Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.

You can provide us required pictures as below:
– Picture of shipping label
– Picture of product SKU
– Picture of the product and the error you found out (material flawed, different design, different size)

REFUNDS

Your refund amount will include the amount you paid for your order, subtract the following amount (if any):

  • Transaction fee
  • Shipping fee (if the item was shipped)

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Full refunds are not available under the following circumstances:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
    Special Return Note: do not return your product(s) without fist contacting our customer service team. We will provide you with specific guide for the return.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@metalpigeon.com.

24/7 Customer Support
If you have any question – please let me know. All of your questions will be answered by me within 12 hours